An official response from E-Gold

September 28, 2006

This is from Martin the admin of 12by12daily forum:

Here’s a reply from an email sent to e-gold yesterday …

We are aware of the situation with the pins and are working with the ISP
providers to resolve it as quickly as possible.  We apologize for any
inconvenience.

If you are unable to wait until this situation is resolved please try the
following:

The one time pin has been sent to the e-mail address listed to this account.
Please submit the request again and check the e-mail address listed to the
account.  You may also want to check your junk mail box and/or deleted items
for this e-mail from the pin robot.

Please add this e-mail address to your contacts list:

PINRobot_donotreply@e-gold.com

The pin will be received from this address.  Once you do this please log out
of your e-mail account and attempt to login to your e-gold account again.
This will generate a new pin request.

If this does not solve your problem, and you have another e-mail address you
wish to use on this account we will send a validation code to the email
address listed on the account.  If you receive this code and email it back
to us from the email address on the account we will temporarily deactivate
the account security setting which will allow access to the account without
a pin.

If you have another e-mail address you can provide on your account and would
like an e-mail validation code please contact us again from the e-mail
address listed to the account with your account number included requesting a
pin validation code.

Posted in Payment Processor